SHIPPING & DELIVERY

We do not offer in-store pickup—all orders are shipped.

Shipping options and carrier-estimated transit times are calculated at checkout based on the destination. For time-sensitive orders, contact SpareHeartzHelp@gmail.com before ordering.

Once your order has shipped and a tracking number has been provided, responsibility for the package transfers to the shipping carrier. If your tracking shows "Delivered" but you have not received your package, you must first contact the shipping carrier to file a claim.

We do not issue refunds for missing, lost, or stolen packages after they have been shipped. If the carrier confirms non-delivery, please email SpareHeartzHelp@gmail.com with the appropriate documentation so we can review your case.

If your package is returned to us due to an incorrect address or as "Return to Sender," we will contact you regarding reshipment. Shipping charges are non-refundable.

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INTERNATIONAL ORDERS / DUTIES

We proudly ship worldwide.

International orders are shipped DDU (Delivered Duties Unpaid) unless otherwise stated at checkout. Any duties, taxes, customs fees, import charges, or tariffs imposed by your country are the customer's responsibility. These charges are determined by your local customs authority and are outside of Spareheartz's control.

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RETURNS & EXCHANGES

All sales are final. We do not offer refunds on online orders.

Pre-orders cannot be refunded or exchanged because every pre-order item is made specifically for you.